Support

24/7 Support You Can Trust

Smart Hotel Software is committed to our clients’ success and helping them achieve their guest service, operational and revenue goals. To keep everything running smoothly and your staff up to speed, Smart Hotel Software offers a direct line to our expert Client Services team 24 hours a day, 7 days a week.

Every client we work with has complete access to our support services including:

  • 24/7 Worldwide Support
  • Regularly Scheduled Training Webinars
  • Transition Assistance
  • Version Upgrades and Enhancements
  • On Demand 1-on-1 Refresher and Advanced Training*
  • Professional Productivity Audit Consulting Services*
    *Additional fees may apply

 

Transition Assistance

For clients joining the Smart Hotel Software family we offer training review sessions following our implementation to assist your staff in becoming comfortable and proficient with Smart Hotel Software.

On-Demand Web-Based Beginner and Customized Training Classes

Smart Hotel Software provides scheduled free online training sessions with our trainers. Clients may register to attend any of our upcoming sessions or request their own customized webinar training session. Smart Hotel Software can also provide customized online training for new staff members at minimal cost.

Version Upgrades and Enhancements

As part of your support contract with Smart Hotel Software you will receive all upgrades and enhancements that our developers build into the software.  Our developers are working diligently to ensure that your suggestions become reality.  Our Client Services team will work with you to find the least disruptive time to manage any updates.

Professional Productivity Audit Consulting Services

Smart Hotel Software is pleased to offer our expert consulting services to assist hotel operators to use their management software solutions more effectively to improve accounting integrity, generate higher revenue, boost staff productivity, and drill into their customer data to make more informed business decisions.

Custom Reports

Do you need a report changed or a new report added.  Please contact us for a quotation.

Live Support

Click the link to enter your Fastsupport session number.

Call Us

1-604-926-3215 – 9am-5pm Pacific Time
1-778-995-3215 – After Hours
1-866-864-3382 – Toll Free
Or call your local representative.

Thanks again for everyone’s help at SHS. Awesome work by your staff!

Patricia Byrnes

General Manager, Westcliff Lodge, OR

Your trainer is an excellent teacher, very patient, thorough and knowledgeable.  We had full benefit of her skills and have learnt a lot.  The learning process has just begun but the foundation laid has been good.  We look forward to working with you all.

Andrea Williams

Linguena Club, Jamaica