Customer Relationship Management

Smart Hotel is a fully functional CRM system.  We track guest profiles and guest history including previous stays and selected package elements like activities.  We have a rich set of user defined fields that can be customized to suit your business model.  We track an unlimited number of guest notes with an optional action date and action staff.

At the entry level, Smart Hotel Software has capability to drill into our database and create specific lists and export to Excel.  From there you can input the lists into Microsoft Office or your preferred delivery program (email, snail mail, etc.).  Send specific targeted messages to your lists based on any criteria you can imagine.

This is a tremendously powerful tool that enables you to better manage your business if you track prospects before the sale, and if you do extensive follow-up marketing to your customer base.